Front Desk Representative

5 days ago


Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time
Job Title: Front Desk Agent

At Heritage Hotels & Resorts, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our guests, setting the tone for their stay with us.

Job Summary:

We're seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you'll be responsible for providing exceptional service to our guests, handling reservations and check-ins, and ensuring a seamless experience for all who visit us.

Key Responsibilities:
  • Provide warm and welcoming service to our guests, ensuring a positive first impression.
  • Manage reservations and check-ins, ensuring accuracy and efficiency.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Collaborate with the Guest Experience Manager and other team members to ensure seamless service delivery.
  • Maintain a high level of confidentiality and care when handling guest information.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic computer skills and knowledge of reservation management systems.
  • Ability to work flexible hours, including weekends and holidays.
  • Physical ability to stand for long periods and lift up to 25 pounds.
What We Offer:
  • A competitive hourly rate of $14-$17.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for growth and development within our company.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and have a strong customer service background, we'd love to hear from you



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