Front Desk Representative

2 weeks ago

Albuquerque, New Mexico, United States Heritage Hotels & Resorts Full time
Job Title: Front Desk Agent

Heritage Hotels & Resorts is seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Hotel Albuquerque of Old Town. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.

Job Summary:

We are looking for a passionate and friendly individual who is able to multitask, work in a fast-paced environment, and provide top-notch customer service. If you have a warm demeanor, excellent verbal communication skills, and are competent with computer technology, we want to hear from you

Responsibilities:
  • Provide exceptional service to guests, ensuring a seamless and memorable experience.
  • Work under the direction of the Guest Experience Manager and/or Supervisor on shift.
  • Maintain a high level of positive and professional approach with coworkers and guests.
  • Welcome guests to the unique accommodation experience of Heritage, articulating the story, inspiration, and mindset of the property.
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
  • Maintain the utmost confidentiality and care with guest information.
Requirements:
  • Must be a passionate people person, with superb customer service skills.
  • Friendly and warm demeanor, excellent verbal communication, and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
  • Ability to work on feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
  • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
  • High school diploma or equivalent experience/training.
Benefits:
  • Part-time employees receive: Dental, Vision, and 401k.
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness, and 401k.

Heritage Hotels & Resorts is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are passionate about delivering exceptional service and are looking for a rewarding career opportunity, we encourage you to apply.

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