Customer-Facing Field Service Engineer

3 weeks ago


Santa Clara, California, United States IMS NANOFABRICATION Full time
Job Overview

This role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful candidate will display strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment.

The ideal candidate will have a Bachelor of Science degree in an Engineering discipline, 2~5+ years of Field Service experience, and at least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.

This role offers a great opportunity to work with a fast-paced and fast-growing entity, where you will take part in special task force teams that handle customer escalations and challenging incidents.



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