Customer Success Advocate

5 days ago


Santa Clara, California, United States Anatomage, Inc. Full time

**Job Title:** Customer Success Advocate

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex technical issues?

Join our Customer Success team at Anatomage, Inc. as a Customer Success Advocate, where you'll play a critical role in driving business growth and customer satisfaction.

Location: California and Oregon only

Estimated Salary: $70,000 - $90,000 per year

In this role, you'll collaborate with cross-functional teams to diagnose and resolve customer issues, ensuring timely and effective communication to maintain a high level of customer satisfaction.

About the Role:

We're looking for a seasoned Customer Success Advocate to leverage their technical expertise and interpersonal skills to drive customer success and expand our business.

Responsibilities:

  • Partner with internal stakeholders to develop and implement strategies that enhance customer satisfaction and loyalty
  • Leverage technical expertise to troubleshoot and resolve complex customer issues
  • Collaborate with engineering teams to identify and prioritize product enhancements
  • Develop and maintain relationships with key customers to understand their needs and preferences
  • Design and deliver training programs to educate customers on product features and best practices
  • Analyze customer feedback to inform product development and improvement initiatives

Requirements:

Skills and Abilities Required:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 3 years of experience in technical support or customer-facing role
  • Proven track record of delivering exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Ability to analyze complex technical issues and develop effective solutions
  • Passion for staying up-to-date with industry trends and technologies

Benefits:

We offer a competitive salary, plus a comprehensive benefits package, including Health, Dental, and Vision care, 401K savings plan, Generous PTO leave, and Casual work culture.



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