Field Operations Technician

3 weeks ago


Santa Clara, California, United States IMS NANOFABRICATION Full time

About the Role

We are seeking a skilled Field Service Engineer to join our team at IMS Nanofabrication GmbH, a leader in the development of electron-based multi-beam mask writers.

The successful candidate will have a Bachelor of Science degree in an Engineering discipline and 2~5+ years of Field Service experience, with strong problem-solving skills and the ability to work independently.

Job Description

This position involves providing technical support to customers, resolving complex issues, and collaborating with other Field Service Engineers to ensure seamless and transparent communication of all status updates to IMS US leadership.

Key Responsibilities

  • Maintaining excellent customer relationships with local Tool Owners and other critical customer stakeholders.
  • Attending fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
  • Providing feedback to Headquarters regarding improvements, gaps, or necessary changes to IMS-defined methodologies and procedures.

Benefits

  • Competitive total rewards package including annual bonus and employer-paid benefits.
  • 401K with generous company match.
  • Incentive pay for eligible roles.


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