Customer Support Specialist
1 day ago
About Us
IMS Nanofabrication GmbH is a pioneering company in the field of electron-based multi-beam mask writers, driving innovation and growth in the semiconductor industry.
We value diversity and inclusion, fostering a workplace where everyone feels welcome and empowered to contribute.
Salary Range
The base salary for this role ranges from $69,000 to $137,000 per year, reflecting our commitment to offering a competitive compensation package.
Job Responsibilities
This position involves ensuring seamless and transparent communication of all status updates to IMS US leadership, maintaining excellent customer relationships with local Tool Owners and other critical customer stakeholders, and attending fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
Key Qualifications
- Bachelor of Science degree in an Engineering discipline.
- 2~5+ years of Field Service experience.
- Strong problem-solving skills and ability to work independently.
- Excellent interpersonal skills and ability to integrate with a global team.
- Prior metrology or lithography equipment support background preferred.
What We Offer
- Competitive total rewards package including annual bonus and employer-paid benefits.
- 401K with generous company match.
- Incentive pay for eligible roles.
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