Technical Field Engineer

3 weeks ago


Santa Clara, California, United States IMS NANOFABRICATION Full time

Company Overview

IMS Nanofabrication GmbH is a leading provider of electron-based multi-beam mask writers, serving the world's largest chip manufacturers. Our technology enables the production of current and future chip generations.

We are committed to diversity and inclusion, supporting legislative or administrative action to protect equal rights and improve STEM education for people from all backgrounds.

Salary

The estimated salary range for this position is $69,000 - $137,000 per year, inclusive of an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles.

Job Description

As a Field Service Engineer, you will be responsible for customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. You will require strong problem-solving and decision-making skills, as well as a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment.

Required Skills and Qualifications

  • Bachelor of Science degree in an Engineering discipline.
  • 2~5+ years of Field Service experience.
  • At least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.
  • Excellent interpersonal skills, ability to integrate with a global team.
  • Prior metrology or lithography equipment support background preferred.
  • Troubleshooting experience with ultra-high vacuum systems preferred.
  • Experience in Linux/UNIX server system administration preferred.

Benefits

  • Competitive total rewards package including annual bonus and employer-paid benefits.
  • 401K with generous company match.
  • Incentive pay for eligible roles.


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