Insurance Customer Service Representative

4 days ago


Santa Clara, California, United States Richard So-Farmers Insurance Agency Full time
Job Summary

We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at Richard So-Farmers Insurance Agency. This is an excellent opportunity for individuals who enjoy helping others and providing exceptional customer service.

In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing product information. You will also be responsible for making outbound calls to new and existing customers to promote our insurance products and services.

To succeed in this position, you must have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you are a self-motivated individual with a passion for delivering outstanding customer service, we encourage you to apply.


Responsibilities
  • Respond to customer inquiries via phone, email, or mail
  • Resolve customer complaints and concerns in a timely and professional manner
  • Making outbound calls to new and existing customers to promote insurance products and services
  • Provide product information and answer questions about insurance policies
  • Work collaboratively with internal teams to resolve customer issues

Requirements
  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
  • 1+ years of experience in customer-facing role
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • No insurance experience required, but willingness to learn and obtain Property & Casualty license

Compensation

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience. Benefits include:

  • Hourly Base Salary + Commission
  • Hands-on Training
  • Mon-Fri Schedule

Richard So-Farmers Insurance Agency offers a competitive compensation package and opportunities for advancement. We are committed to providing a supportive and inclusive work environment that encourages growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.



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