Front Desk Representative, Shelter Services

3 days ago


Oakland, California, United States The Salvation Army Full time

Job Summary:

The Salvation Army is seeking a highly skilled and compassionate Front Desk Representative to join our team at the Oakland Shelter. As a key member of our support staff, you will play a vital role in ensuring the safety and security of our clients while providing exceptional customer service.

About The Position:

This is a challenging yet rewarding opportunity for individuals who are passionate about making a difference in their community. You will work closely with our case management team to provide crisis intervention, information, and referrals to individuals seeking services. Your expertise in conflict resolution and customer service will be essential in maintaining a safe and respectful environment for all clients.

Key Responsibilities:

  • Maintain ongoing professional relationships with clients, adhering to confidentiality and professional guidelines.
  • Ensure the security and safety of the facility and shelter.
  • Enforce all facility rules, guidelines, and policies.
  • Provide crisis intervention, both in-person and over the phone.
  • Offer information and referrals, including housing search assistance.
  • Maintain accurate and timely records of program materials and statistical data.
  • Be familiar with and enforce neighborhood agreements, zoning constraints, and funding contracts related to the program.
  • Attend staff meetings as assigned.
  • Remain alert and awake during work hours to ensure client safety and security.
  • Log pertinent information in a timely manner.
  • Advocate for personal empowerment of clients.

Requirements:

  • Candidate must possess excellent customer service, crisis intervention, and mediation skills.
  • Demonstrated ability to apply procedures and operate various equipment for standard operations.
  • Education and experience commensurate with the duties and responsibilities required.
  • Ability to work with diverse socio-economic, ethnic, and racial populations.
  • Strong written and oral communication skills, knowledge of social services networks, and commitment to non-violence.
  • Bilingual or multicultural experience is preferred.

Physical Requirements:

The ideal candidate must be able to comprehend assignments and ask for clarification when needed. They should be able to sit for long periods, use a computer, and interact with clients. Occasional lifting up to 25 pounds may be required.

Compensation and Benefits:

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About The Salvation Army:

The Salvation Army is an international movement that operates in over 130 countries worldwide. We are an evangelical part of the universal Christian Church and are dedicated to spreading the message of hope and love through our words and actions. Our mission is to serve the most vulnerable members of society, providing critical support services to those in need.



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