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Assistant Sales Manager

2 months ago

Durham, North Carolina, United States Palmetto Moon Full time

Role Summary

As an Assistant Sales Manager at Palmetto Moon, you'll play a vital role in driving sales, ensuring smooth operations, and delivering exceptional customer service. You'll work closely with the Store Sales Manager to achieve ambitious goals and maintain a positive and productive work environment.

Duties & Responsibilities
  • Sales & Financial Performance
    • Collaborate with the Store Sales Manager to exceed sales targets and objectives.
    • Lead by example, actively participating in sales-driving initiatives and motivating your team.
    • Monitor store labor effectively, adjusting schedules to meet business needs and optimize performance.
    • Stay informed about key performance indicators (KPIs) and their impact on the store's success.
  • Customer Service Excellence
    • Provide outstanding customer service by engaging with every customer, demonstrating product knowledge, and resolving inquiries promptly.
    • Train and coach your team to deliver exceptional customer experiences that drive sales.
    • Handle customer complaints professionally, striving for swift and satisfactory resolutions.
    • Follow up on customer concerns and inquiries in a timely and effective manner.
  • Team Leadership & Development
    • Hold your team accountable for performance expectations, particularly during Manager on Duty shifts.
    • Motivate and inspire the team to achieve sales goals, deliver exceptional customer service, and embrace company initiatives.
    • Provide on-the-spot coaching and guidance to team members, fostering continuous improvement.
    • Communicate employee concerns to appropriate leadership promptly and effectively.
  • Product Knowledge & Visual Merchandising
    • Stay up-to-date on key sales drivers, including top styles, new arrivals, and promotions.
    • Train team members on merchandise features and selling techniques to enhance customer interactions.
    • Ensure merchandise is displayed according to visual merchandising standards and company guidelines.
  • Shared Responsibilities & General Leadership
    • Actively participate in shared responsibilities across the store, contributing to a cohesive and efficient team.
    • Demonstrate strong leadership qualities by setting a positive example and fostering a collaborative work environment.