Sales Assistant Manager

4 weeks ago


Durham, North Carolina, United States Palmetto Moon Full time
Job Title: Assistant Sales Manager

At Palmetto Moon, we are seeking an experienced Assistant Sales Manager to join our team. As a key member of our sales leadership team, you will play a critical role in driving sales growth, executing operational functions, and delivering exceptional customer service.

Key Responsibilities:
  • Sales & Financial Performance:
    • Assist the Store Sales Manager in achieving sales goals and objectives.
    • Perform Manager on Duty (MOD) shifts to monitor and motivate the team.
    • Hold self and others accountable for actively participating in sales-driving activities.
    • Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs.
    • Remain informed of Key Performance Indicators (KPIs) for the store, understanding how each impacts the business daily/weekly.
  • Customer Service:
    • Provide exceptional customer service by engaging with every customer, equipping yourself with product knowledge, answering inquiries, and resolving issues.
    • Train and coach the team to offer expected levels of customer service to drive sales performance.
    • Handle customer complaints professionally, striving to resolve them promptly and satisfactorily.
    • Follow up on customer concerns and inquiries in a timely manner.
  • Team Leadership:
    • Assist in holding the team accountable for performance expectations, specifically during MOD shifts.
    • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives.
    • Adjust team priorities to meet goals and company/store initiatives.
    • Offer on-the-spot coaching to team members to correct actions or provide training.
    • Communicate employee concerns to leadership in a timely manner.
  • Talent Management:
    • Take an active role in store staffing through recruiting and interviewing.
    • Perform orientation and training for new team members as needed.
    • Be well-versed in company expectations for performance management, utilizing resources as needed.
    • Coach and address associate performance through formalized processes.

Qualifications:

  • 2+ years of previous leadership experience, preferably in a retail setting.
  • Shown motivation and delegation skills, along with proven ability to hold team members accountable.
  • Confident, proactive, and willing to take on workplace challenges.
  • Ability to multi-task and change priorities as necessary to keep the team focused on business needs.
  • Strong verbal communication and ability to convey important information clearly and effectively.
  • Quick decision-making and problem-solving abilities, specifically in terms of customer service.
  • Ability to read key reporting and learn company POS system with standard training.

Physical Requirements:

  • Ability to bend, twist, stoop, stand for extended periods of time.
  • Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations.


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