Assistant Manager

3 days ago


Durham, North Carolina, United States Rack Room Shoes Full time
Job Summary

The Assistant Manager plays a crucial role in the success of our stores, assisting the Store Manager in overseeing daily operations and ensuring compliance with company policies and procedures. This leadership position provides guidance and training to store staff, with the ability to assume full responsibility for store operations in the absence of the Store Manager.

Key Responsibilities
  • Ensure a safe and welcoming environment for employees and customers.
  • Create and maintain an exceptional customer shopping experience.
  • Manage customer issues with a sense of urgency and satisfaction.
  • Process POS transactions, including sales, discounts, refunds, loyalty, and opening/closing procedures.
  • Conduct inventory control, adhering to policies and procedures for shipping, receiving, price management, singles, damaged merchandise, and physical inventory.
  • Ensure sales floor merchandising and visual presentation meet company standards, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Manage payroll control, adhering to policies and procedures for scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
  • Assist with loss prevention, adhering to policies and procedures for protecting and controlling company assets.
Requirements
  • Approved background check.
  • Effective verbal and written communication skills.
  • Managerial and organizational skills.
  • Strong interpersonal skills for customer and employee interactions.
  • Strong visual merchandising skills.
  • Working knowledge of footwear, accessories, and shoe care.
  • Basic mathematical skills.
  • Knowledge of corporate and store operations policies and procedures.


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