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Director of Administrative Services

2 months ago


New York, New York, United States City of New York Full time
Job Summary

We are seeking an experienced Executive Director to lead the operations of our Family Independence Administration (FIA) support offices. The successful candidate will have a strong background in management and administration, with a proven track record of improving operational efficiency and implementing technological solutions.

Key Responsibilities
  • Direct and supervise the activities of managers of the management units under the auspices of the Office of Support Offices, ensuring proper functioning of their programs.
  • Determine the need and frequency of special projects and audits to be conducted in order to enhance the productivity and efficiency within the seven offices.
  • Ensure consistency and proper implementation of Agency policies and procedures across various units.
  • Oversee the development and implementation of various management monitoring tools, including surveying the existing work processes and work products of all the Office of Support Services Units.
  • Create standardized procedures for work processes and develop standardized training for all units.
  • Chairperson of the POS Prioritization meeting, where various system requests are reviewed and prioritized.
  • Work to implement the transition of manual processes, particularly in OCP, for transition to Paperless Office System (POS).
  • Assist the Chief Program Officer of FIA and the DSS/HRA/DHS Commissioner in representing the Department before the City Council or other legislative bodies in discussions with State and Federal agencies in areas of mutual concern.
  • Co-Chair for the Family Independence Administrations Technology Committee, working with all of FIA Operations (including Job Center operations and SNAP Operations), Information Technology Services (ITS), and the Office of Policy, Procedure and Training to implement the technological solutions required to meet various operational needs.
  • Chairperson for the SNAP Payment and CAPER error workgroup, dedicated to the reduction of the error rates in both the SNAP and Cash Assistance programs.
Requirements
  • A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
  • Or a four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
  • Or education and/or experience equivalent to the above, with college credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year of work experience.
Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.