Administrative Director of Social Services
2 weeks ago
We are seeking an experienced and skilled Administrative Director of Social Services to lead our Manhattan Borough Office. The successful candidate will oversee the operations of the office, manage a team of staff members, and ensure the efficient delivery of social services to clients.
Key Responsibilities- Oversee and manage the Manhattan Borough office operations for all APS Services (Undercare, Assessment, Eviction, and Preventive Service) and programmatic monitoring to ensure efficient delivery of APS services to clients.
- Provide overall direction to staff members engaged in the processing of client cases for APS eligibility determination.
- Develop and implement tracking mechanisms to monitor the formulation of all assessment plans, ensuring staff adherence to State and Agency regulations.
- Provide administrative leadership and guidance to the Borough Office Deputy Director and supervisory personnel.
- Establish standards and criteria to improve performance, quality, and productivity of the Borough Office.
- Coordinate the Borough Office functions and activities with operations of other organizational components in MICSA, HRA, and other City Departments.
- Oversee the Preventive Service Program involved in maintaining and monitoring stabilized cases.
- Direct the review of all case records to ensure that case records are up to date, recertified or closed, contain all necessary documentation, and comply with State regulations, guidelines, and directives.
- Direct the activities of the Eviction Units involved in the processing of cases of clients threatened with imminent eviction.
- Identify performance deficiencies, which can be improved through staff training.
- Oversee the preparation of comprehensive statistical reports on the Borough Office activities.
- Analyze, monitor, and evaluate existing programs, policies, and reports relating to the Borough Office functions and the provision of services to determine their effectiveness.
- Maintain liaison and cooperative relationships with various public, private, and community agencies concerned with the activities of APS Borough Offices Field Operations.
The ideal candidate will have a baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services.
Preferred skills include critical thinking, working experience with APS or similar served population, strong interpersonal skills, excellent verbal and written communication and presentation skills, and ability to work independently and within a fast-paced environment.
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