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Front Desk Associate

2 months ago

Cleveland, Ohio, United States Career Group Full time
Job Summary

Career Group is seeking a highly skilled and detail-oriented Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Customer Service: Provide 5-star customer service to all employees, guests, and clients, ensuring a positive and professional experience.
  • Front Desk Operations: Manage the front desk, including welcoming guests, receiving and cataloging guest information, and orienting new clients.
  • Relationship Building: Foster positive relationships with clients, understanding their unique needs and preferences, and proactively engaging with them to ensure their comfort and satisfaction.
  • Communication: Act as the central point of contact for clients, managing their requests and coordinating various services efficiently, and providing real-time support for meetings.
  • Concierge Services: Oversee the quality of the concierge experience, demonstrating a spontaneous desire to assist others and provide excellent service.
  • Team Collaboration: Establish and maintain accountability with direct reports, collaborate with other team members, and cross-train staff on day-to-day operations.
  • Facilities Management: Conduct floor walks to ensure common areas are clean, organized, and well-stocked, and secure all packages, deliveries, and other items at the designated area.
  • Communication Skills: Respond to all requests in a courteous, professional manner at all times.
Requirements
  • Education: High School Diploma (or equivalent) required.
  • Experience: 3+ years prior work experience, preferably in a hotel, restaurant, hospitality, or experience services environment.
  • Skills: Excellent organizational and time management skills, analytical abilities, and aptitude in problem-solving, superb written and verbal communication skills, and current knowledge or ability to learn computer-based systems.
  • Professionalism: Maintain an overall professional appearance and attitude, and adhere to all policies and procedures required.