Client Services Manager

2 weeks ago

Rogers, Arkansas, United States Friendship Community Care Full time
Job Overview

Schedule: Monday to Friday, 8 AM - 5 PM, with one evening shift per week as needed. Occasional weekend hours may be required.

Compensation: To be determined

Location: Rogers, AR

Employment Type: Full-Time

Education Requirement: Associate's Degree


POSITION SUMMARY: This role is essential in the creation, execution, oversight, and adjustment of Individual Service Plans/Plans of Care. The position involves connecting clients with suitable community resources and tracking progress towards set goals. It also includes ensuring that documentation complies with relevant timelines, licensing standards, and legal regulations.


KEY RESPONSIBILITIES:

  • Oversee the recruitment, evaluation, counseling, and termination of staff.
  • Ensure comprehensive staff training and development.
  • Address all staff and client-related concerns effectively.
  • Act as a liaison for STAR concerning client matters.
  • Report incidents related to Workers Compensation, FMLA, and other occurrences.
  • Conduct on-site evaluations.
  • Supervise Lead Staff in maintaining compliance with FCC, DDS, CARF, and PASSE standards.
  • Review progress notes, respond to audits, approve time cards, and submit payroll changes.
  • Ensure all positions are adequately filled.
  • Monitor overtime and ensure staff adhere to approved schedules and pay rates.
  • Manage emergency situations as they arise.
  • Report any instances of abuse or neglect.
  • Maintain comprehensive client case files.
  • Ensure regular family communication.
  • Monitor Behavioral Incident Reports and medication errors, following up as necessary.
  • Complete incident reports in accordance with FCC procedures.
  • Address behavioral issues in line with the consumer's Positive Behavior Management Plan.
  • Coordinate community outings and trips for clients.
  • Report deficiencies in the Plan of Care by any involved parties.
  • Be available for on-call duties and conduct quality control checks during weekends as needed.
  • Facilitate staff and consumer meetings.
  • Ensure compliance with CARF, DDS, and PASSE standards.
  • Prepare weekly reports for Nursing, Behavioral Health, Directors, and DDTCS staff.
  • Complete quarterly reports and respond to collected information appropriately.
  • Conduct regular peer audits as assigned.
  • Ensure all services have been billed and approved via the EHR before clocking out.
  • Stay updated on utilization tracking and documentation through the EHR/HR platform.
  • Collaborate with PASSE employees to support consumers effectively.
  • Ensure all necessary consumer documentation is completed and filed correctly.
  • Maintain an updated Outlook Calendar and FCC email.
  • Drive participants on day trips to various locations, which may require regular driving and maintaining liability coverage for personal vehicles used for transport.
  • This position is considered safety-sensitive.

Confidentiality of all information related to Friendship Community Care, Inc. and its clients must be maintained in accordance with the organization's Non-Disclosure Policy and HIPAA regulations.

This job description is not exhaustive and may include other reasonable duties as assigned by supervisors or management.


QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.


EDUCATION AND EXPERIENCE:

A Bachelor's degree in a human services-related field from an accredited institution is preferred.

OR

Two years of advanced education in human services plus two years of experience as a case manager with individuals with developmental disabilities or in a related field. Four years of experience in a similar role may substitute for educational requirements.

OR

Two years of verifiable experience with individuals with developmental disabilities prior to employment, under the mentorship of a certified case manager for the first two years.


LANGUAGE SKILLS:

Ability to read, analyze, and interpret business documents, professional journals, technical procedures, or governmental regulations. Proficient in writing routine reports and correspondence. Capable of effectively communicating before groups of clients or employees.


MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts is required.


REASONING ABILITY:

Ability to solve practical problems and address various concrete variables in situations with limited standardization. Capable of interpreting a variety of instructions in written, oral, diagram, or schedule form.


PHYSICAL DEMANDS:

The physical demands outlined here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing job duties, employees are regularly required to use hands for handling objects, tools, or controls and to communicate verbally. Employees frequently stand, walk, and reach with hands and arms. Occasionally, employees may sit, climb, balance, stoop, kneel, crouch, or crawl, and may need to taste or smell.

Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.


QUALITY ASSURANCE & COMPLIANCE: Adherence to the following Quality Assurance and HIPAA procedures is mandatory:

  • Compliance with the Code of Conduct and Compliance Investigation Procedures as discussed during new employee training.
  • Daily maintenance and completion of consumers' progress notes on prescribed forms.
  • Weekly, monthly, quarterly, and yearly maintenance of consumers' records, ensuring all information is filed and updated as required by funding sources.

WORK ENVIRONMENT:

The characteristics of the work environment described here are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.

The noise level in the work environment is typically moderate.

This organization reserves the right to revise or change job duties as necessary. This job description does not constitute a written or implied employment contract.

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