Client Support Specialist

2 weeks ago


Rogers, Arkansas, United States Performance Food Group Full time
Join Our Team:Attractive compensation package and benefits, including immediate Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.Opportunities for advancement while playing a crucial role in supporting the food distribution network.A safe and welcoming workplace that fosters a culture of appreciation, recognition, and respect.Role Overview:

The primary responsibility is to assist customers with their order placements and address any inquiries related to the company. Additionally, the role focuses on ensuring customer satisfaction and loyalty as their distributor, striving to meet their needs effectively. This position involves resolving customer issues and managing various concrete variables in situations where standard procedures are in place. Professional communication and interaction with customers, vendors, and colleagues are essential to ensure accurate and timely responses to inquiries. The role requires functioning collaboratively within the department and organization, performing any assigned duties to best support the company.

Work Schedule: Monday to Friday, with rotating Sundays. Typical hours are from 8 AM to 4:30 PM.

Key Responsibilities:Process customer orders efficiently.Accurately input order and invoicing details in a timely manner.Assist customers with their orders and resolve any issues. Liaise with vendors to request samples for customers.Provide knowledgeable and professional support when interacting with the public, customers, vendors, and team members.Handle administrative tasks such as checking faxes and mail daily, and preparing sample requests and special orders as needed.Participate in training sessions and Customer Service meetings.Carry out other related tasks as assigned.

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