Client Relationship Manager

2 weeks ago

Rogers, Arkansas, United States Acorn Influence Full time
Position Overview

About Acorn Influence:
At Acorn Influence, we specialize in fostering valuable partnerships between brands and influencers, ensuring sustainable value for all parties involved—brands, influencers, and consumers alike. Our leadership team is made up of professionals from diverse backgrounds in social media, retail, technology, and agency operations. We prioritize storytelling, connecting individuals with narratives rather than mere logos, and empowering our influencers to make a meaningful impact through compelling content.

Role Summary:
As a Client Relationship Manager, you will play a crucial role in supporting all client service functions within our organization while also contributing innovative ideas. This position involves providing comprehensive administrative and client service support, managing day-to-day influencer interactions, and being a key player in client relationship management. Your responsibilities will include maintaining a keen awareness of client activities, managing projects with attention to detail, and ensuring professional communication.

Key Responsibilities:

  • Actively participate in daily project and influencer management alongside the Acorn Client Services team.
  • Offer administrative and creative assistance to the Client Service team and Acorn leadership.
  • Utilize and promote our proprietary project management software effectively.
  • Oversee campaign setup, ongoing monitoring, and develop reporting presentations for all assigned campaigns.
  • Provide consistent project activity updates to Acorn leadership and the designated Client Service team.
  • Engage in creative thinking and demonstrate agility in responding to client needs and requests.
  • Comprehend the Acorn methodology and its application throughout project lifecycles, including effectiveness analysis.
  • Maintain authenticity in interactions with colleagues and clients.

Candidate Profile:

  • Experience:
    • (Preferred) 1-2 years of relevant experience in Marketing, Client Services, Public Relations, or Advertising.
  • Education:
    • (Preferred) Bachelor's Degree in Marketing, Business, Advertising/Public Relations, Communications, or a related field, or equivalent professional experience.

Ideal Attributes:

  • Highly organized with the capability to manage multiple projects simultaneously.
  • Proficient in contemporary social media platforms (e.g., Facebook, Instagram, Twitter, Pinterest) and able to creatively integrate them into marketing strategies.
  • Effective communicator with strong presentation skills.
  • Skilled in building and nurturing relationships with clients and team members.
  • Possess a positive, collaborative attitude with a commitment to serving both clients and influencers.
  • Willingness to learn new tools and technologies.
  • Demonstrate a proactive approach in a fast-paced startup environment.

Benefits Offered:

  • Comprehensive Medical, Dental, and Vision coverage, along with Short/Long-Term Disability and Life/AD&D insurance.
  • 401k plan with Employer Matching.
  • Health Savings Account (HSA) with Employer Contributions.
  • Flexible Vacation and Paid Time Off (PTO) policy.
  • Paid Parental Leave and Holidays.
  • Remote and Flexible Work Schedule.
  • Supportive and Relaxed Office Culture.

Salary Range: $40,000 - $45,000 This range is reflective of the labor market for the intended hiring location. Final salary will be determined based on individual qualifications and experience.

Core Values:

Integrity: We operate with honesty, humility, and a commitment to altruism, promoting diversity, equity, inclusion, and belonging in all aspects of our business.

Excellence: We take pride in our work, striving for high standards and continuous improvement in our skills and execution.

Growth Mindset: We embrace challenges and view feedback as opportunities for growth, fostering a culture of curiosity and innovation.

Empathy: We provide constructive feedback with openness and understanding, focusing on behaviors and outcomes.

Team Spirit: We are dedicated to our collective goals, supporting one another to achieve success and rejecting apathy in favor of a shared purpose.

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