Customer Service Manager

4 weeks ago


Farmers Branch, Texas, United States Morrell GroupWomack Group Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Service Manager to lead our customer service team and drive exceptional customer experiences.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure delivery of high-quality support to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Analyze customer feedback and service metrics to identify areas for improvement.
  • Work closely with other departments to resolve complex customer issues and enhance the overall customer experience.
  • Oversee day-to-day operations of the customer service department to ensure timely and effective resolution of customer inquiries.

Requirements:

  • Bachelor's degree
  • Five years of management experience
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to lead people and achieve results through personal effort and through others

Working Conditions:

The work is sedentary, and the employee may sit comfortably to do the work. However, there may be some movement required from area to area, transporting of items such as a laptop computer, paper, books, and small parts.

The employee is regularly exposed to a general office environment and occasional overnight travel may be required.



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