Senior Customer Support Specialist

3 weeks ago


Farmers Branch, Texas, United States Eagle Metal Products, LLC Full time

The Senior Customer Support Specialist will be responsible for providing exceptional customer service and support to customers via various communication channels. This role requires a strong technical background and excellent problem-solving skills to resolve complex customer issues.


Key Responsibilities:

  • Provide technical support and guidance to customers via phone, email, online chat, or in-person.
  • Assist in coordinating the work and schedule of Customer Support staff.
  • Develop and maintain knowledge of software products and services to effectively resolve customer inquiries.
  • Collaborate with other support specialists to resolve complex issues.
  • Perform other related duties as assigned.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Extensive technical knowledge of component manufacturing operations.
  • Proficient in Microsoft Office Suite or similar software.
  • Ability to learn proprietary component manufacturing design software.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to lift up to 15 pounds at times.
  • Travel as required.

About Eagle Metal Products, LLC:

Eagle Metal Products, LLC is a leading manufacturer of component parts and metal products. We are committed to providing exceptional customer service and support to our customers.

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