Customer Service Representative
3 weeks ago
As a Customer Service Representative at Primera Insurance & Tax Services, you will be responsible for delivering exceptional customer experiences and satisfaction. Your primary focus will be on providing top-notch service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Handle phone transactions and inbound/outbound calls with professionalism and courtesy.
- Promote our products and services to customers, highlighting their benefits and value.
- Assist customers with their current or past insurance policies, providing guidance and support as needed.
- Call customers to remind them of policy renewals and expirations, ensuring they stay up-to-date on their coverage.
- Update customer contact information and send company contact details as required.
- Request customer reviews and referrals to help us grow and improve.
- Offer additional assistance to customers, ensuring they have a seamless experience with our company.
- Email customers relevant documents and information, keeping them informed and engaged.
- Share our company's vision, mission, and core values with customers, fostering a sense of community and shared purpose.
Our Ideal Candidate:
- Embodies our top 5 Core Values: 100% effort, Honesty, Team Environment, Growth Mindset, and Respectful to all.
About Primera Insurance & Tax Services:
- We've been in business since 2010, serving over 30,000 customers and representing 20+ carriers.
- We're licensed to sell insurance in Texas and can prepare tax returns nationwide.
Products We Offer:
- Personal and commercial auto insurance.
- Homeowners and renters insurance.
- Motorcycle, Jet ski, and RV insurance.
- Business General Liability insurance.
- Notary services.
- Tax preparation services.
To learn more about our company, visit our YouTube channel: https://www.youtube.com/watch?v=NaKs0BD_B9I
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