Experienced Customer Service Representative

2 months ago


Farmers Branch, Texas, United States Valor Intelligent Processing Full time
About Valor Intelligent Processing

At Valor Intelligent Processing, we are dedicated to providing exceptional customer service and support to our clients. As a leading provider of contact center solutions, we are committed to delivering high-quality experiences that exceed our customers' expectations.


Salary and Compensation

We offer a competitive salary range of $45,000 - $60,000 per year, commensurate with experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for professional growth and advancement.


Job Description

As a Contact Center Representative I, you will be responsible for handling customer inquiries and providing exceptional support and service to our clients. This is an entry-level position that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.


Required Skills and Qualifications

To be successful in this role, you will need to have:



  • Excellent communication and interpersonal skills
  • A high school diploma or equivalent
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Ability to type swiftly and accurately (20+ words a minute)
  • Excellent organizational, written, and oral communication skills
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Benefits

We offer a comprehensive benefits package, including:



  • Medical, dental, and vision coverage options
  • Paid time off
  • Regular raises
  • Advancement opportunities
  • Fun, engaging work environment
  • Casual dress code
  • Cash and prize contests

Other Information

This is an on-site, entry-level position that requires prior contact center experience. However, candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.


Please note that this job operates in a professional office environment, and the employee will be required to sit/stand for long periods while using a computer and telephone headset.


As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.


We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a work environment free from discrimination, one where employees are treated with dignity and respect.


At Valor Intelligent Processing, we are committed to providing a safe and inclusive work environment for all employees. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.



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