Senior Customer Support Specialist

4 weeks ago


Farmers Branch, Texas, United States Eagle Metal Products, LLC Full time
Job Summary

The Senior Customer Support Specialist will be responsible for providing exceptional customer service and support to our clients. This role will involve interacting with customers via various channels, including phone, email, and online chat, to resolve their issues and concerns.

Key Responsibilities

  • Provide timely and effective support to customers, ensuring their issues are resolved to their satisfaction.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate and informative responses to customers.
  • Maintain accurate records of customer interactions and issues.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • At least five years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Physical Requirements

  • Prolonged periods of sitting and computer work.
  • Ability to lift up to 15 pounds.
  • Travel as required.


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