Human Resources Services Coordinator

2 weeks ago


Maitland, Florida, United States UKG (Ultimate Kronos Group) Full time
About the Role

We are seeking a highly skilled Human Resources Services Coordinator to join our team at UKG (Ultimate Kronos Group). As a key member of our Employee Engagement Center, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
  • Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries
  • Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system
  • Ask relevant questions to define the root cause of a problem and generate solutions
  • Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase
  • Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications
  • Assist employees with Annual Enrollment related questions
  • Assist employees with questions related to Payroll and Taxes
Requirements
  • 1+ years' experience in a fast-paced customer service and/or technical support environment
  • 1+ years' experience handling difficult or sensitive situations in a professional, timely, and thorough manner
  • HR, Payroll, Benefits Administration and/or HCM domain experience
  • Experience working with/in UKG Product suite
  • Knowledge of multi-state payroll tax laws
  • Fluent in Spanish and/or French Canadian
  • Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
About UKG

At UKG, our purpose is peopleTM. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home.



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