Service Advisor

6 days ago


Des Plaines, Illinois, United States Wheels Full time
Job Title: Service Advisor

Job Summary:

The Service Advisor role at Wheels is a critical position that requires strong technical knowledge of automotive repair, excellent customer service skills, and the ability to negotiate with vendors. As a Service Advisor, you will be responsible for managing maintenance repairs on behalf of Wheels' clients, ensuring safety-related and scheduled repairs are completed, and approving proper repairs based on mileage, months in service, and prior repair history.

Key Responsibilities:

  • Authorize mechanical repairs on behalf of Wheels' clients
  • Ensure safety-related and scheduled repairs are completed
  • Approve proper repairs based on mileage, months in service, and prior repair history
  • Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times
  • Adhere to current parts and labor reference guides for parts pricing and labor times
  • Manage client authorizations limits and instructions
  • Conduct proper follow-up on all down vehicles and pending transactions
  • Resolve transaction discrepancies with vendors
  • Escalate all client approvals to team lead or mentor, when appropriate
  • Document client savings
  • Clearly and accurately document transactions in activity logs
  • Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments
  • Adhere to contact center scheduling and performance metrics
  • Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
  • Understanding of Driver Services, Network Management, MAP & Collision functions
  • General knowledge of all Wheels departments
  • Other duties may be assigned


Requirements:

  • ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months
  • One (1) to two (2) years automotive experience or equivalent technical education
  • High School diploma or equivalent required
  • Fleet industry experience a plus
  • Some college preferred


Work Environment:

This position is in Georgia or Illinois and operates in a professional office environment.

Positions Type/Standard Schedule:

This is a full-time position, Monday through Friday.

Travel:

No Travel required for this position.

Physical Demands:

Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

EEO Statement:

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

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