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Automotive Service Advisor
2 months ago
We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team at Car-X Tire & Auto. As a key member of our service team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and driving sales of automotive repair services and tires.
Key Responsibilities:- Provide a superior guest experience, ensuring that every interaction is positive and memorable.
- Assist in driving sales of automotive repair services and tires through strong sales presentations and product knowledge.
- Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.
- First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
- Under the direction of management, assists in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Able to understand and effectively communicate all products and services Monro offers to customers.
- High school diploma or equivalent required.
- Valid Driver's License.
- One (1) year of sales experience needed.
- Preferred One (1) year of related experience in the automotive service environment.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
- Strong problem-solving skills.
- Ability to work, Days, Evenings, Weekends, Holidays.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enter and locate information on computer.
- Safely operates a motor vehicle.
- Performance-based incentives.
- Paid vacation and holidays for Full-Time Teammates.
- Reimbursement for ASE Certifications.
- 401k eligibility immediately upon hire.
- Direct Deposit.
- Employee Discounts.
- Healthcare, Vision, and Dental for Full-time teammates.
- Employee Access Perks.
- Career Advancement Opportunities.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
