Front Desk Associate
4 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Grand Fitness Mgmt, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring a positive and welcoming experience in our Judgement Free Zone.
Key Responsibilities:
- Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
- Help members with membership-related functions, such as sign-ups, updates, and cancellations.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform retail transactions with accuracy and drive sales goals.
Requirements:
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
Physical Demands:
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 50 pounds.
- Frequent cleaning and sanitizing of equipment and facilities.
Why Join Our Team?
- Medical benefits.
- Free Black Card Membership.
- 401(K) Savings Plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
Health and Safety Requirements:
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
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