Customer Service Representative
1 week ago
**About Us**
Mike's Plumbing of Southwest Florida Inc. is a family-run plumbing company dedicated to providing reliable, affordable, and professional service to every customer. Our commitment to customer satisfaction has been the cornerstone of our success, with clients experiencing the unique Mike's Plumbing touch.
**The Role**
As a Customer Service Representative - Plumbing, you will play a crucial role in providing prompt and professional assistance to every caller. Your primary responsibility will be to answer incoming calls, address customer concerns, and dispatch technicians to fix leaks or guide new customers through our services.
**Key Responsibilities**
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Dispatch technicians to fix leaks or provide other plumbing services
- Guide new customers through our services and provide information on our company and offerings
- Ensure customer satisfaction and organizational efficiency
**Requirements**
- Strong communication skills
- Previous experience in a customer service capacity (preferred)
**Benefits**
- Competitive compensation
- Supportive work environment
- Range of outstanding benefits and perks, including medical, dental, vision, and 401(k) with match
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