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Customer Service Representative

2 months ago

Coral Gables, Florida, United States Morgan White Group Full time
About Morgan White Group

Morgan White Group is a leading provider of innovative insurance solutions, dedicated to delivering exceptional service to our customers and brokers. Founded in 1987, we have established ourselves as a trusted partner in the industry, with a strong commitment to quality and customer satisfaction.

Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer support department, you will be responsible for providing top-notch service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Develop and maintain a thorough understanding of our insurance products and services
  • Stay up-to-date on industry trends and regulatory requirements
Requirements
  • High School Diploma or equivalent required
  • Fluent communication skills in English and Spanish
  • Previous customer service experience preferred
  • Basic computer software knowledge required
Work Schedule

The typical schedule for this role is Monday through Thursday from 8 AM to 5 PM, and Friday from 8 AM to 2:30 PM. This is a reliable schedule with no sudden changes, providing a great work-life balance.