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Head of Client Support Services

2 months ago

American Fork, Utah, United States Ultralux Health Full time
Customer Experience Director at UltraLux Health

UltraLux Health, a dynamic e-commerce enterprise specializing in natural health and wellness, is committed to delivering exceptional client support. We are seeking a dedicated professional with robust communication abilities and a background in customer experience leadership.

Key Responsibilities:

  • Oversee the daily functions of the customer support division
  • Address and resolve escalated client concerns
  • Relay company updates and relevant information to the support staff
  • Maintain an up-to-date knowledge base and product details
  • Supervise customer support personnel and their schedules
  • Collaborate with company leadership to enhance operational processes
  • Examine data to uncover trends and provide actionable insights
  • Onboard and train new customer service representatives

Qualifications:

  • At least 2 years of experience in customer service leadership
  • Familiarity with HubSpot or comparable CRM systems
  • Excellent written and verbal communication skills
  • Ability to work in a hybrid environment with flexibility
  • Highly organized with the capability to manage multiple priorities
  • Adaptable to varying work hours as required
  • Detail-oriented and proactive in approach
  • Comfortable with technology and quick to learn new software

Company Overview and Benefits:

  • Located in a hybrid work environment
  • Competitive compensation and generous time-off policies

Employment Type: Full-time

Compensation: $70,000 - $90,000 annually