Head of Client Support Services

1 week ago


American Fork, Utah, United States Ultralux Health Full time
Head of Client Support Services at UltraLux Health

UltraLux Health is an innovative e-commerce enterprise specializing in natural health and wellness solutions. Our commitment to delivering exceptional client support is paramount. We are seeking a dynamic individual with robust communication abilities and a background in managing customer support teams.

Key Responsibilities:

  • Oversee the daily functions of the client support division
  • Address escalated client concerns
  • Relay company updates and pertinent information to the support staff
  • Maintain and enhance the knowledge base and product details
  • Supervise client support personnel and their schedules
  • Work alongside company leadership to refine operational processes
  • Examine data to discern trends and offer constructive feedback
  • Onboard and train new support representatives

Qualifications:

  • At least 2 years of experience in customer support management
  • Familiarity with HubSpot or comparable CRM systems
  • Excellent written and verbal communication skills
  • Willingness to work in a hybrid model with in-office presence
  • Highly organized with the capability to juggle multiple responsibilities
  • Adaptable with work hours as necessary
  • Detail-oriented and proactive in approach
  • Comfortable with technology and quick to learn new software

Company Overview and Benefits:

  • Hybrid work schedule options available
  • Competitive compensation and generous time-off policies

Employment Type: Full-time

Compensation: $70k-$90k annually



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