Head of Client Support Services
1 week ago
UltraLux Health is an innovative e-commerce enterprise specializing in natural health and wellness solutions. Our commitment to delivering exceptional client support is paramount. We are seeking a dynamic individual with robust communication abilities and a background in managing customer support teams.
Key Responsibilities:
- Oversee the daily functions of the client support division
- Address escalated client concerns
- Relay company updates and pertinent information to the support staff
- Maintain and enhance the knowledge base and product details
- Supervise client support personnel and their schedules
- Work alongside company leadership to refine operational processes
- Examine data to discern trends and offer constructive feedback
- Onboard and train new support representatives
Qualifications:
- At least 2 years of experience in customer support management
- Familiarity with HubSpot or comparable CRM systems
- Excellent written and verbal communication skills
- Willingness to work in a hybrid model with in-office presence
- Highly organized with the capability to juggle multiple responsibilities
- Adaptable with work hours as necessary
- Detail-oriented and proactive in approach
- Comfortable with technology and quick to learn new software
Company Overview and Benefits:
- Hybrid work schedule options available
- Competitive compensation and generous time-off policies
Employment Type: Full-time
Compensation: $70k-$90k annually
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