Customer Experience Liaison

3 weeks ago


Rochester, New York, United States State Farm Insurance Full time
About Us: As a leading provider of insurance services, State Farm Insurance is dedicated to delivering exceptional customer experiences. We offer a dynamic work environment where you can develop your skills and contribute to our mission of protecting what matters most. Our team is looking for a skilled Insurance Customer Care Specialist to join our ranks and provide top-notch support to our valued customers.

Job Description: In this role, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also process policy applications, renewals, and cancellations while maintaining accurate customer records. Additionally, you will handle billing and payment inquiries, resolving issues efficiently and professionally.

Required Skills:
  • A strong understanding of insurance policies and industry trends is essential.
  • The ability to communicate effectively with customers and colleagues is vital.

Compensation: This role comes with an estimated salary range of $50,000-$65,000 per annum, depending on experience and qualifications.

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