Customer Service Liaison
1 day ago
Nesco Resource Job Description
We are seeking a Customer Service Associate to join our team on a short-term assignment in Rochester, NY.
Key Responsibilities:
- Respond to inbound calls and emails, addressing customer inquiries and resolving issues.
- Correspond with internal partners, clients, and insurance carriers via email queue.
- Leverage COBRA knowledge to answer questions and resolve complex problems.
- Meet individual metrics for the position, including answering calls and responding to emails within designated timeframes.
- Input and maintain documentation related to COBRA, ensuring compliance with service agreements.
- Foster positive relationships with clients, participants, carriers, and internal partners.
Qualifications:
- Associate degree preferred; 1 year of insurance-related experience and knowledge of the industry's customer service and billing processes is a plus.
Additional Information:
Nesco Resource provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment based on various protected characteristics.
The estimated salary for this position is approximately $18 per hour, based on the job requirements and location.
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