Customer Support Specialist

3 weeks ago


Rochester, New York, United States Jackson Hewitt - 3274 Full time
Job OverviewOur office in Jackson Hewitt - 3274 is seeking a Customer Support Specialist to provide exceptional client experiences. This role involves actively engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times.

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. A competitive salary of $45,000 - $60,000 per year will be offered to the successful candidate.

About the RoleThis is an excellent opportunity to learn new skills and make a positive impact on our clients' journey with us. As a Customer Support Specialist, you will be responsible for ensuring that all clients receive exceptional support and service throughout their visit.

The ideal candidate will have strong interpersonal and communication skills, experience in a fast-paced retail environment, basic computer proficiency, and a willingness to learn and grow in a customer-focused role. We welcome candidates from all backgrounds and experience levels to apply.

What You Will EnjoyA corporate discount program, opportunities for advancement within the organization or as a tax pro, tax preparation training, and continuing tax education are just a few benefits of working with us. If you're looking for a rewarding opportunity to learn and grow, we encourage you to apply today.

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