Culturally Sensitive Case Manager
6 days ago
We are seeking a highly skilled and compassionate Case Manager to join our team at the Mental Health Association of Alameda County. As a Case Manager, you will play a critical role in providing support and resources to African American family members and caregivers of individuals living with mental health conditions.
Key Responsibilities- Respond to calls on our dedicated warmline, providing emotional support and connecting callers with community resources.
- Conduct needs assessments and develop individualized care plans to address the unique needs of each family.
- Provide case management services, including referrals to culturally sensitive services, advocacy, and peer support.
- Develop and maintain positive relationships with African American care providers to ensure warm handoffs and seamless transitions of care.
- Serve as a care coordinator with hospital and clinic staff to facilitate the inclusion of culturally sensitive options in care plans.
- Develop and conduct outreach events to engage the African American community and promote conversations about mental health.
- Direct lived experience as a family caregiver of a loved one with a mental health condition or serious mental illness.
- Bachelor's Degree in a social science field (e.g., psychology, sociology, social work).
- Minimum 2 years of case management experience, preferably in a behavioral health setting.
- Experience working with African American communities and providing culturally sensitive services.
- Proficiency in MS Office 365 software applications, including Outlook, Word, Excel, and Teams.
- Excellent written and verbal communication skills, with a strong focus on phone etiquette.
- Valid California driver's license, daily access to a working vehicle, and a clean driving record.
- Ability to provide proof of full COVID-19 vaccination and booster shots.
- Pass a fingerprint background check by the California Department of Justice and the FBI.
- Experience supporting clients during crisis events and ongoing situations.
- Basic understanding of Serious Mental Illness (SMI) and its impact on individuals and families.
- Familiarity with the Alameda County Behavioral Health Care System and its services.
- Experience delivering services using virtual video-based platforms, such as Zoom.
- Competitive hourly rate of $29.81, with eligibility for a first pay increase after successful completion of a 3-month introductory period.
- Full-time position, Tuesday through Saturday, 12 noon to 8 pm.
- Work location: 954 60th Street, Suite 10, Oakland, CA 94608.
- Air purifiers in the office to ensure a safe and healthy work environment.
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