Desktop Support Specialist

7 days ago


Emeryville, California, United States Infracore Full time
Job Description

About Infracore

Infracore is a leading provider of end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies. We foster an employee-centered culture through collaboration and provide opportunities, training, and resources for employees to become their most successful self.

We stand for each other's success with a foundation based on integrity, commitment, and trust.

Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team of passionate IT professionals. As Infracore's First Responder, you will transform the customer experience through personalized service. You will apply a collaborative mindset to your day-to-day activities, resolving end-user IT challenges, troubleshooting all types of back-end business technology, and diagnosing and resolving customer pain points.

Key Responsibilities

  • Resolve end-user IT challenges and troubleshoot back-end business technology
  • Diagnose and resolve customer pain points
  • Apply a collaborative mindset to day-to-day activities
  • Transform the customer experience through personalized service
  • Work with clients to resolve compliance-sensitive requests
  • Proactively identify ways to improve department efficiency
  • Deliver real-time support to high-visibility events

Requirements

  • High school diploma or general education degree (GED); or equivalent combination of education, certifications and experience
  • 1+ years of relevant work experience in an Enterprise IT department troubleshooting a wide variety of end-user issues
  • Working knowledge of Active Directory
  • Working knowledge of at least one component of the Microsoft 365 ecosystem
  • Understanding of cybersecurity measures
  • Understanding of common security risks
  • Working knowledge of PC hardware components

Preferred Skills & Experience

  • Experience with Mac hardware components
  • Working knowledge of Azure Active Directory and Azure MFA
  • Exposure to Windows Server and PowerShell
  • Knowledge of common legal compliance initiatives

Company Benefits

  • Work-Life Balance
  • Competitive Salary
  • Medical, Dental & Vision
  • Life & Long-Term Disability Insurance
  • 401K Matching
  • Paid Time Off
  • Professional Development
  • Leadership Coaching
  • Certification Reimbursement
  • Employee Led Technical Training
  • Monthly Social Events and Summer and Year-End Celebrations

This role pays $23 - $32 hourly

Infracore LLC is an equal opportunity employer.



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