Customer Support Specialist
2 weeks ago
Exciting Opportunity: Animal Dermatology Group (ADG) is recognized as the premier veterinary dermatology organization in the United States. With operations spanning 40 primary locations and various satellite sites nationwide, ADG is home to a team of over 80 specialized veterinarians committed to enhancing clinical practice, research, and education in the field. Our mission is to deliver advanced care to pets suffering from skin conditions while supporting general practice veterinarians. Additionally, our active role in drug development and clinical trials distinguishes us, alongside offering the largest dermatology residency program accredited by the American College of Veterinary Dermatology.
About the Role:
- We are looking for an enthusiastic individual to take on the role of Customer Service/Contact Center Representative at Animal Dermatology Group's Corporate Office.
- Ideal candidates will possess the following attributes:
- Positive and cheerful attitude
- Exhibits initiative and dedication
- Willingness to educate and collaborate
- Open-minded and adaptable to change
- Professional, compassionate, and punctual
Key Responsibilities:
- Manage appointment scheduling and confirmations through various communication channels
- Engage in outbound client outreach initiatives
- Assist with clinic operations and corporate services
Requirements:
- Reliable attendance
- Outstanding customer service and telephone communication skills
- Familiarity with computer software and veterinary practice knowledge
- Excellent communication abilities; bilingual in Spanish is a plus
Qualifications:
- High school diploma or equivalent is required
- Previous experience in customer-facing positions
- Preferred background in veterinary or medical settings
- Capability to lift up to 40 pounds and perform physical tasks
Benefits:
- Five-day work week with competitive compensation
- Generous paid time off and holiday benefits
- Comprehensive medical and financial benefits
- 401K matching and ongoing education opportunities
- Discounts on services for employee pets
*Occasional travel may be required.
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