Customer Support and Technical Specialist

2 weeks ago

Huntington Beach, California, United States Eastridge Full time
Job Overview

Eastridge Workforce Solutions stands as a premier provider of workforce management solutions, dedicated to linking skilled professionals with rewarding career paths. We are actively seeking a Customer Support and Technical Specialist for a leading fixture retailer in the region. This position plays a crucial role in upholding our commitment to exceptional customer service.

Position Summary:

Reporting to the Director of Customer Service, the Technical Specialist will be responsible for delivering outstanding service and support to a diverse customer base. As the initial point of contact, you will manage technical inquiries via calls and emails, troubleshoot issues, and guide customers through the installation processes for our extensive range of bathroom and kitchen products. Your objective will be to foster strong relationships with customers, thereby earning their loyalty and trust.

Key Responsibilities:

  • Respond to technical inquiries through calls and emails, demonstrating active listening to identify and resolve issues.
  • Offer comprehensive technical support to territory representatives, homeowners, plumbers, installers, and showrooms.
  • Assist customers throughout the installation process, providing troubleshooting guidance and solutions.
  • Process warranty and replacement orders, addressing customer inquiries and delivering technical assistance.
  • Collaborate with Customer Service, Production, and Engineering teams to effectively resolve inquiries.
  • Manage a variety of customer concerns, from product installation to warranty issues.
  • Undertake additional tasks as assigned by the manager.

Required Skills and Attributes:

  • Proficient in reading, writing, speaking, and understanding English.
  • Strong interpersonal, organizational, and communication skills, both verbal and written.
  • Ability to convey complex technical information in a clear and understandable manner.
  • Excellent technical troubleshooting abilities and a proactive problem-solving approach.
  • Attention to detail, accuracy, and capability to resolve discrepancies.
  • Familiarity with various office equipment (e.g., calculators, computers, copiers).

Education and Experience:

  • High School diploma or GED certificate is required.
  • At least one (1) year of experience in the installation of residential kitchen and bathroom plumbing fixtures.
  • A minimum of six (6) months of customer service experience.
  • Proficiency in Microsoft Windows and all Microsoft Office applications.
  • Knowledge of residential building codes is advantageous.
  • Experience in a manufacturing setting is a plus.
  • Familiarity with a fully integrated ERP system is beneficial.
  • Experience with a CRM or case management system is a plus.

Benefits: To learn more about the benefits available to Eastridge's temporary employees, please refer to the provided link. Occasionally, Eastridge's clients may offer additional benefits to employees while on assignment, and information regarding those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that Eastridge is unable to provide visa sponsorship to applicants. Certain clients require Eastridge to conduct background checks, and Eastridge will consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, or local laws regarding criminal backgrounds.

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