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Inside Sales and Logistics Coordinator

2 months ago

Manhattan, Kansas, United States Salisbury Supply Company Inc. Full time
Job Overview

Position Summary

Salisbury Supply Company Inc. is on the lookout for a dedicated Counter Sales Associate to join our team. This role encompasses responsibilities in sales, warehouse operations, and delivery services, focusing on providing exceptional customer service in the construction and industrial supply sector. A background in construction or a keen interest in tools is highly valued.

Key Responsibilities

  • Engage with customers to provide accurate pricing and product information.
  • Prepare and process customer quotes efficiently.
  • Manage phone orders and relay delivery details to clients.
  • Oversee special orders, will calls, and returns while ensuring customer satisfaction.
  • Maintain an organized and clean sales counter, including product displays.
  • Restock showroom products to ensure availability.
  • Inform customers about ongoing promotions and bulk pricing options.
  • Assist in order fulfillment from the warehouse as necessary.
  • Process back orders and warranty claims in line with company policies.
  • Keep catalogs and pricing information up to date.
  • Participate in departmental and company meetings as required.
  • Attend vendor training sessions, which may involve travel.
  • Provide feedback on competitive products and services to management.
  • Manage tool and equipment repair requests.
  • Ensure a safe working environment by adhering to safety protocols.

Qualifications

  • Ability to explain technical product information clearly to customers.
  • Monitor and manage inventory levels effectively.
  • Coordinate the delivery of goods and services.
  • Maintain cleanliness in work areas.
  • Analyze shipping data to optimize routing decisions.
  • Calculate shipping expenses accurately.
  • Gather customer information to assess their needs.
  • Process customer orders efficiently.
  • Prepare sales contracts and related documentation.
  • Advise customers on product usage and features.
  • Inspect the condition of products and materials.
  • Demonstrate products to customers when necessary.
  • Set up and maintain merchandise displays.

Preferred Skills

  • Familiarity with Adobe Acrobat and data entry software.
  • Proficiency in Microsoft Excel, Outlook, and Office Suite.
  • Experience with customer information databases and multiline telephone systems.
  • Ability to operate warehouse forklifts and personal computers.
  • Knowledge of web browsing software.

Benefits Offered

We provide a competitive hourly wage along with a comprehensive benefits package that includes a group health plan, life insurance, paid time off, paid holidays, a 401K plan with employer contributions, profit sharing, employee discounts, and opportunities for professional development and training.