Patient Care Coordinator

2 hours ago


Bethesda, Maryland, United States Gladstone Psych & Wellness Full time
Job Summary

Gladstone Psych & Wellness is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in ensuring positive and professional experiences for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients and guests, ensuring a welcoming and courteous experience.
  • Verify insurance and demographic information, ensuring accuracy and compliance.
  • Collect co-pay and self-pay balances, maintaining a high level of professionalism and respect.
  • Collaborate with clinicians to ensure seamless communication and coordination.
  • Manage front desk operations, ensuring timely and efficient service.
  • Document patient information and maintain accurate records in the EMR.
  • Schedule follow-up appointments and send reminders, ensuring patients stay on track.
  • Perform various administrative tasks, including mail and package distribution.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of medical office experience preferred.
  • Excellent customer service and communication skills essential.
  • Ability to multitask and work in a fast-paced environment.
  • Working knowledge of Microsoft Suite and related products.
What We Offer

Gladstone Psych & Wellness offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for patient care, we encourage you to apply for this exciting opportunity.



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