Technical Support Specialist
5 days ago
Job Summary:
The Technical Support Specialist is responsible for providing expert technical assistance to customers and service centers in the repair and maintenance of automotive equipment and specialty machines manufactured by CPS Products. This role requires strong problem-solving skills, attention to detail, and excellent communication skills to ensure seamless customer support.
Key Responsibilities:
- Technical Support: Provide technical assistance to customers and service centers via phone, email, or in-person to troubleshoot and resolve issues related to CPS Products.
- Parts Procurement: Identify and procure necessary parts for repairs and maintenance, ensuring timely delivery and accurate documentation.
- Service Center Management: Manage and dispatch service centers, ensuring prompt and efficient service delivery.
- Documentation and Reporting: Create and maintain accurate records of customer interactions, service center activities, and parts procurement.
- Collaboration and Communication: Work closely with internal teams, including sales, marketing, and engineering, to ensure seamless customer support and resolve complex issues.
Requirements:
- Education: Associate degree, trade certificate, or equivalent skills and work experience directly related to the job requirements.
- Experience: Previous technical support or related automotive repair experience preferred.
- Skills: Strong problem-solving skills, attention to detail, excellent communication skills, and ability to work in a fast-paced environment.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Walking, bending, and stretching.
- Ability to lift up to 50 pounds at times.
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