IT Support Specialist

2 months ago

Hollywood, Florida, United States Seminole Gaming Full time
Position Overview

About Seminole Gaming

Seminole Gaming is a premier entertainment and hospitality organization, renowned for its exceptional service and vibrant atmosphere. We are committed to providing an unparalleled experience for our guests, and our team plays a crucial role in achieving this mission.

Key Responsibilities

Under the supervision of the IT Service Technician Manager, the incumbent will be tasked with diagnosing, installing, repairing, and performing preventive maintenance on personal computer hardware and software. Key responsibilities include:

  • Adhering to all Gaming Commission Regulations and Seminole Tribe of Florida policies.
  • Installing, troubleshooting, and optimizing desktop and laptop systems, addressing both hardware and software issues.
  • Resolving network connectivity problems and managing cable installations or replacements as necessary.
  • Providing basic network administration support, including user account management and password assistance.
  • Assisting in the deployment of system hardware and software upgrades and patches as required.
  • Training and supporting end users and staff on computer operations and related issues.
  • Collaborating with Business Analysts and System and Network Administrators to ensure the effective operation of the desktop computing environment.
  • Managing customer requests through the ticketing system until resolution.
  • Maintaining a clean and organized workspace as directed.
  • Performing administrative tasks as required by local and corporate policies.
  • Managing replacement parts through RMA programs to ensure maximum hardware availability and minimal downtime.
  • Completing various tasks as assigned by sister properties.
  • Demonstrating a commitment to responsible gaming and alcohol service by notifying management of any concerns.
  • Exhibiting behaviors that align with the Company's Mission and Values, including Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
  • Promptly notifying management or the Ethics Hotline of any illegal acts or internal ethics violations.
  • Performing additional duties as assigned.
Qualifications
  • High School Diploma or equivalent is required; an Associate's Degree in a computer-related field is preferred.
  • A minimum of two years of experience in computer hardware support and maintenance is required.
  • Equivalent technical training and certifications may be considered.
  • A+ certification must be obtained within the first year of employment.
  • Experience with Ghost Imaging, Iseries, and Blackberry devices is advantageous.
  • Familiarity with PC and peripheral maintenance is essential.
  • Technical knowledge of XP/2003/Windows 7/2008 environments is required.
  • Understanding of Active Directory and current protocols such as TCP/IP, WINS, DHCP, and DNS is necessary.
  • At least two years of experience troubleshooting Office 2003/2007 software and installing, configuring, and troubleshooting network and desktop printers is required.
Work Environment
  • The employee is frequently required to stand, walk, use hands for handling, reach with arms, and communicate effectively.
  • Must be able to lift and/or move up to 50 pounds regularly.
  • The work environment is fast-paced, often crowded, and noisy, typical of a casino setting.
  • Exposure to environmental factors such as secondhand smoke and excessive noise is common.
  • Effective communication in English is essential for interacting with guests.

Closing Statement:

Seminole Gaming prioritizes the hiring of Native Americans in all employment practices. Preference is given to members of the Seminole Tribe who meet job requirements, followed by members of other federally recognized Native American Tribes.

Final candidates will be required to complete a background check as part of the employment process, which may include credit checks, criminal background checks, and drug screenings.

Disclaimer: Management reserves the right to revise job responsibilities or require different tasks to be performed as circumstances change.

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