Mobile Service Operations Manager

2 weeks ago


Joliet, Illinois, United States Rush Enterprises, Inc Full time

Job Summary:

The Mobile Service Operations Manager is responsible for overseeing the repair operations of Rush Enterprises, Inc.'s mobile service technicians. This role ensures that repairs are completed efficiently, effectively, and to the highest quality standards.

Key Responsibilities:

  • Dispatch repair work and assign technicians to mechanical segments that match their skill level to ensure quality and efficiency.
  • Monitor the progress of all work in process and each repair order throughout the day to ensure timely completion.
  • Verify that technicians are clocked on jobs correctly and that flat rate repair operations are accurately recorded.
  • Review technician repair comments and verify that completed work is accurate and appropriate.
  • Maintain accurate records in Service Link and communicate updates to service advisors and communicators.
  • Provide technical support to technicians as needed.
  • Develop and provide complete and accurate written cost work estimates for every repair.
  • Ensure quality checks are performed on completed jobs and that road tests are performed as necessary to quality-check service work.
  • Verify that parts, materials, and other supplies are charged correctly and that parts department personnel have reviewed and approved.

Requirements:

  • High school diploma or general education degree (GED).
  • Two to four years' related experience and/or training; or equivalent combination of education and experience.
  • Valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.

Benefits:

Rush Enterprises, Inc. offers a competitive compensation package, 401K and stock purchase plan, incentives for performance, training, and opportunities for advancement in a culture that values excellence, a positive attitude, and integrity.



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