Service Department Supervisor
6 days ago
**Job Summary:**
The Mobile Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring that repairs are completed efficiently and effectively. This role requires strong leadership and organizational skills, as well as the ability to communicate effectively with technicians, service advisors, and other stakeholders.
Key Responsibilities:
- Develop and implement service department policies and procedures to ensure efficient and effective repair operations.
- Supervise and coordinate the work of technicians, ensuring that repairs are completed on time and to the highest quality standards.
- Monitor and analyze repair data to identify trends and areas for improvement.
- Collaborate with the service advisor team to ensure that customers are informed and satisfied with the repair process.
- Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective parts and materials.
- Ensure compliance with company policies and procedures, as well as regulatory requirements.
- Provide training and development opportunities for technicians and service advisors to enhance their skills and knowledge.
- Conduct regular performance evaluations and provide feedback to technicians and service advisors.
Requirements:
- Bachelor's degree in a related field, such as business administration or management.
- Minimum of 2-4 years of experience in a leadership role in a service department or repair operations environment.
- Strong leadership and organizational skills, with the ability to communicate effectively with technicians, service advisors, and other stakeholders.
- Ability to analyze data and identify trends and areas for improvement.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Benefits:
Rush Enterprises, Inc. offers a competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and advancement, as well as a collaborative and dynamic work environment.
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