Automotive Service and Retail Operations Manager
1 week ago
The Retail Operations Manager is a dynamic, enthusiastic, and driven team player dedicated to achieving complete customer satisfaction. This role oversees the daily functions of a bustling tire and automotive service center.
Key Responsibilities:
- Foster continuous improvement and innovation within Belle Tire
- Uphold integrity for customers, team members, and suppliers
- Evaluate customer requirements and deliver tailored Belle Tire solutions
- Strive to meet and surpass established targets and objectives
- Cultivate strong customer relationships
- Manage cash transactions and customer checkouts
- Ensure cleanliness of the shop, showroom, restrooms, and waiting area as necessary
- Retrieve tires and parts from vendors and other locations when required
- Responsible for opening and closing the facility
- Support the manager in coaching and guiding team members
- Schedule employee shifts effectively
- Conduct daily cash reconciliations
- Lead and mentor the staff
- Oversee and streamline workflow in the service department
- Encourage personal development for each team member
- Manage inventory levels
- Oversee facility maintenance
- Collaborate with Marketing to enhance showroom aesthetics
- Handle recruitment and termination processes
- Analyze and interpret profit and loss statements
- Order uniforms for new shop employees
- Adhere to Belle Tire's safety protocols
- Perform additional duties as assigned by the retail store manager
Minimum Qualifications:
- Must be at least 18 years old
- Valid driver's license required
- Willingness to relocate within a 30-mile radius
- Strong communication skills with colleagues, management, and customers
- Proficient in reading and writing English
- Ability to listen and absorb information
- Excellent time management and multitasking abilities
- Capability to delegate tasks effectively
- Strong organizational skills
- Ambitious and self-motivated
- Professional representation of oneself and Belle Tire
- Commitment to high-quality service for both internal and external customers
- Expected to mentor and train fellow employees
- Calm, fair, and empathetic demeanor
- Ability to complete tasks thoroughly and punctually
- Responsible for daily retail operation paperwork
Education Requirements:
High School Diploma or GED is mandatory.
Experience Requirements:
Background in automotive services is essential. Previous management experience at Belle Tire is preferred.
Physical Demands:
- Ability to stand for extended periods
- Capability to lift items over 60 pounds occasionally
- Requires physical activities including bending, twisting, pushing, pulling, and continuous use of hands and wrists
Preferred Qualifications:
- Comprehensive knowledge of Point of Sale systems
- Familiarity with Nelle and Order Trac
- Proficient in Glass Software (currently Quest)
- Understanding of recording systems (currently Log My Calls)
- Knowledge of customer service software (currently Medallia)
- Familiarity with recruiting software
- Proficient in email software
- General knowledge of various business operations
Microsoft Office Skills:
Proficient in Excel and Word. Ability to process all payment types. Knowledge of Belle Tire's shipping and receiving procedures, physical inventory processes, tire sales, and automotive service sales processes. Capable of analyzing Belle Tire's Profit & Loss statements and understanding opening and closing procedures. Familiarity with Belle Tire's alarm system and hiring/termination processes.
Working Conditions:
Varied work hours, Monday through Saturday, with potential overtime.
Physical Environment:
Requires standing for long durations, lifting up to 60 pounds to chest level, and engaging in physical activities such as bending, twisting, and reaching.
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