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Guest Services Coordinator

2 months ago

Joliet, Illinois, United States Caesars Entertainment Full time

Position Overview

At Caesars Entertainment, Inc., we pride ourselves on delivering exceptional experiences. As a leading casino-entertainment provider in the U.S., our legacy dates back to 1937, and we continue to innovate and expand our offerings. Our properties operate under renowned brands such as Caesars, Harrah's, Horseshoe, and Eldorado, focusing on creating memorable moments for our guests through outstanding service and operational excellence.

Key Responsibilities:

  • Foster an engaging atmosphere where service excellence is paramount.
  • Oversee the precise check-in and check-out procedures for guests.
  • Maintain friendly and informative interactions with all guests.
  • Ensure that all accommodations are prepared and cleaned prior to guest arrival.
  • Process charges and settle accounts, ensuring proper authorization.
  • Manage various payment methods and secure necessary approvals.
  • Handle an operating cash drawer and provide change as needed.
  • Assist in booking reservations for hotel guests and special events.
  • Ensure prompt delivery of messages, mail, and packages to guests and departments.
  • Oversee safe deposit transactions.
  • Collaborate with Senior Executive Host to offer complimentary services.
  • Efficiently resolve guest inquiries and issues.
  • Stay updated on hotel, community, and special events.
  • Exhibit a positive attitude towards all guests.
  • Guide and mentor fellow employees while upholding company standards.
  • Adhere to all policies and procedures.
  • Complete assigned tasks diligently.

Qualifications:

  • A high school diploma is required.
  • Exceptional customer service skills are essential.
  • Experience in data entry and public interactions is necessary.
  • Prior experience in the hospitality industry is preferred.
  • Proficiency in computer operations is required.
  • Familiarity with Microsoft Office, Outlook, and LMS is advantageous.
  • Knowledge of the local area is beneficial.
  • Strong interpersonal skills are necessary.
  • Willingness to work flexible hours is expected.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Position primarily involves standing with some walking.
  • May require physical exertion.
  • Requires bending, kneeling, climbing, stooping, and reaching.
  • Must be able to work in environments with second-hand smoke.
  • Fast-paced setting with continuous public interaction.
  • Must maintain mobility for extended periods.