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Front Desk Manager

2 months ago


Desert Hot Springs, California, United States Azure Palm Hot Springs Resort & Spa Full time
Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Azure Palm Hot Springs Resort & Spa. As a key member of our operations team, you will be responsible for providing exceptional guest service, leading a team of front desk agents, and ensuring seamless operations at the front desk.

Key Responsibilities
  • Guest Service Excellence: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
  • Team Leadership: Lead and motivate a team of front desk agents, providing guidance, support, and feedback to ensure they meet their job expectations.
  • Operations Management: Oversee the day-to-day operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
  • Problem-Solving: Proactively identify and resolve guest complaints and issues, ensuring that all guests receive a positive experience.
  • Communication: Develop and maintain effective communication with all departments, ensuring that all guests receive a seamless experience throughout their stay.
  • Revenue Management: Monitor and maintain revenue and operating margin standards, ensuring that the front desk is operating efficiently and effectively.
  • Training and Development: Provide training and development opportunities for front desk agents, ensuring that they have the skills and knowledge needed to provide exceptional guest service.
  • Payroll and Scheduling: Manage payroll and scheduling for front desk agents, ensuring that all tasks are completed accurately and on time.
Requirements
  • High School Diploma or Equivalent: Required
  • 1-2 Years of Experience in a Front Desk or Guest Services Role: Required
  • Excellent Communication and Interpersonal Skills: Required
  • Ability to Work in a Fast-Paced Environment: Required
  • Basic Math Skills and Attention to Detail: Required
What We Offer
  • Competitive Salary: Up to $26 per hour
  • Opportunities for Advancement: We prefer to promote from within and love seeing our team members grow.
  • Learning and Growth Opportunities: We offer training and development opportunities to help you grow in your career.