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Front Desk Manager
2 months ago
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Azure Palm Hot Springs Resort & Spa. As a key member of our operations team, you will be responsible for providing exceptional guest service, leading a team of front desk agents, and ensuring seamless operations at the front desk.
Key Responsibilities- Guest Service Excellence: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
- Team Leadership: Lead and motivate a team of front desk agents, providing guidance, support, and feedback to ensure they meet their job expectations.
- Operations Management: Oversee the day-to-day operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
- Problem-Solving: Proactively identify and resolve guest complaints and issues, ensuring that all guests receive a positive experience.
- Communication: Develop and maintain effective communication with all departments, ensuring that all guests receive a seamless experience throughout their stay.
- Revenue Management: Monitor and maintain revenue and operating margin standards, ensuring that the front desk is operating efficiently and effectively.
- Training and Development: Provide training and development opportunities for front desk agents, ensuring that they have the skills and knowledge needed to provide exceptional guest service.
- Payroll and Scheduling: Manage payroll and scheduling for front desk agents, ensuring that all tasks are completed accurately and on time.
- High School Diploma or Equivalent: Required
- 1-2 Years of Experience in a Front Desk or Guest Services Role: Required
- Excellent Communication and Interpersonal Skills: Required
- Ability to Work in a Fast-Paced Environment: Required
- Basic Math Skills and Attention to Detail: Required
- Competitive Salary: Up to $26 per hour
- Opportunities for Advancement: We prefer to promote from within and love seeing our team members grow.
- Learning and Growth Opportunities: We offer training and development opportunities to help you grow in your career.