Front Desk Assistant Manager
6 days ago
This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The successful candidate will assist in working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.
Candidate ProfileWe are seeking a highly motivated and organized individual with a high school diploma or equivalent and 3 years of experience in guest services, front desk, housekeeping, or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience in the same field is also acceptable.
Core Work Activities- Support the management of Rooms Operations activities, including opening and closing Front Desk shifts, reviewing critical information in room operations reports, and understanding the functions of various departments.
- Operate department equipment, report malfunctions, and ensure employees have the necessary supplies and uniforms.
- Understand night audit procedures, comprehend and utilize reports as necessary, and comply with loss prevention policies and procedures.
- Communicate performance expectations to employees, handle employee questions and concerns, and effectively schedule employees to meet business demands.
- Supervise same-day selling procedures to maximize room revenue and property occupancy.
- Verify accuracy of room rates to maximize revenue opportunities.
- Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
- Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
- Assist in investigating employee and guest accidents.
- Use a guest information tracking system to ensure a successful repeat guest recognition program.
- Set a positive example for guest relations, interact with guests to obtain feedback, and effectively respond to and handle guest problems and complaints.
Marriott International offers a competitive hourly pay range of $26.44 to $30.29, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and other benefits.
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