Front Desk Operations Manager

4 weeks ago


Palm Desert, California, United States Marriott Vacations Worldwide Full time
Job Summary

As a Front Desk Operations Supervisor at Marriott Vacations Worldwide, you will play a crucial role in ensuring exceptional owner/guest service. You will be responsible for supervising the Front Office staff, actively listening to and responding positively to owner/guest questions, concerns, and requests. Your goal will be to resolve issues and delight owners and guests using brand or property-specific processes. You will also supervise other front desk associates to ensure property coverage and prompt owner/guest service, addressing their needs in a professional, positive, and timely manner. Additionally, you will process all owner/guest check-ins, confirming reservations and villa/room assignments, and process all payment types such as room charges, cash, checks, and credit/debit cards. You will also coordinate with Housekeeping to track readiness of rooms for check-in and anticipate and address owner/guests' service needs.

Core Work Activities

  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests' service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other duties as assigned.
  • Attention to customer service with a professional and pleasant personality.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
Site-Specific Benefits:
  • Free On-Site Parking
  • Discounted meals
  • Department celebrations
  • Associate Appreciation Week
  • Monthly associate recognition and reward programs
  • Company-branded winter coat, uniforms, and work shoe stipend provided
  • Monthly phone stipend


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