Front Desk Operations Manager
4 weeks ago
As a Front Desk Operations Supervisor at Marriott Vacations Worldwide, you will play a crucial role in ensuring exceptional owner/guest service. You will be responsible for supervising the Front Office staff, actively listening to and responding positively to owner/guest questions, concerns, and requests. Your goal will be to resolve issues and delight owners and guests using brand or property-specific processes. You will also supervise other front desk associates to ensure property coverage and prompt owner/guest service, addressing their needs in a professional, positive, and timely manner. Additionally, you will process all owner/guest check-ins, confirming reservations and villa/room assignments, and process all payment types such as room charges, cash, checks, and credit/debit cards. You will also coordinate with Housekeeping to track readiness of rooms for check-in and anticipate and address owner/guests' service needs.
Core Work Activities
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other duties as assigned.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Free On-Site Parking
- Discounted meals
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Company-branded winter coat, uniforms, and work shoe stipend provided
- Monthly phone stipend
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