Front Desk Assistant Manager

4 weeks ago

Palm Desert, California, United States Marriott International Inc Full time
Job Summary

This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The Assistant Manager assists in working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Candidate Profile

Education and Experience:

  • High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in guest services, front desk, housekeeping, or a related professional area.
Core Work Activities

Supporting the Management of Rooms Operations Activities:

  • Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reports malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget

Supervises same-day selling procedures to maximize room revenue and property occupancy.

Verifies accuracy of room rates to maximize revenue opportunities.

Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.

Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.

Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

Assists in the investigation of employee and guest accidents.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

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